February 5, 2012

So Long MacWorld … The beginning of the end of Trade Shows?

Say it ain’t so, Apple announced today that next month’s MacWorld in San Francisco will be Apple’s last. I always wanted to make it to the one in SF, but never had the chance. I love everything Apple, but like most people, find what I need online or at the local retail store.

It makes you think, Apple is always on the forefront of trends and this could mean that trade shows are in trouble. According to Apple, “Apple is reaching more people in more ways than ever before, so like many companies, trade shows have become a very minor part of how Apple reaches its customers. The increasing popularity of Apple’s Retail Stores, which more than 3.5 million people visit every week, and the Apple.com website enable Apple to directly reach more than a hundred million customers around the world in innovative new ways.”

I attended a trade show for trade show managers over the summer here in Philly. It was interesting how the keynote speaker, David Meerman Scott, spoke to the audience about how social media and the Internet is changing the game for marketers. You know it’s bad when the keynote at your trade show trade group is advocating other resources other than a booth at a trade show to market your wares. Has the Web and social media marketing changed the game?

What do you think, are trade shows a thing of the past and fading into obsurity?

Until next time, Tim

What’s the best corporate gift you ever gave or received?

Today, I’ve been working on the gift RavenWood Creative is sending its clients for the holidays. It’s been a struggle to devise something that properly thanks our clients for their business, but also represents our brand.

I realize now what I should have done was ask you. Maybe you can help. What was the best corporate/business gift you ever gave or received in your career? Let me know, and maybe we can compile a cool list for people to reference. Also when is the proper time to send the gifts around which holiday? What’s your opinion?

Until next time, Tim

Uno’s Chicago Grill Makes the Most of Web Flub

A few posts back, I suggested Uno’s Chicago Grill, take the opportunity of an email sent to its customers by mistake to continue to build community. I hoped they would offer the affected customers something for their inconvenience. Well, they either heard me, saw this blog, or just used common sense. Yesterday, I received a $5.00 off coupon with a humorous email from Rick Hendrie, Head of Marketing at Unos.

The email read as follows:

There’s only one thing worse than throwing a party that no one attends, and that’s inviting folks to a party that doesn’t exist. This is exactly what happened recently with our email mistake.

We appreciate your understanding and as a token of our appreciation for your patronage and Insider’s Club membership, please accept an exclusive invitation to take $5 off your next visit with our compliments.

It’s great to see a corporation not take itself too seriously, have some fun with their flub and continue to use social media to build its customer base and loyalty program.

Well done, Uno’s, I’ll be in later this weekend to have dinner, with $5.00 off please… Do you have any stories of a company doing right by its customers or not doing the right thing, let me know?

Until next time, Tim

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