May 18, 2012

eBooks for Marketing – David Meerman Scott Part 2

Sorry, this took a while to get this entry posted. But while at David Meerman Scott’s keynote address at TS2 in Philly, he brought up something that I hadn’t noticed happening in the marketing arena.

guess I was too close to it, as a writer of white papers, I was trudging along doing the “industry standard” technical papers for clients describing why their whatchmacallit is the greatest and most dynamic in the industry. Meanwhile a sub-culture of marketing was developing the “marketing ebook.” I’m a convert!

The ebook differs from the white paper in 3 ways:

1: it’s formatted in the landscape ratio, making it easier to view online.

2: it’s colorful and makes use of eye-catching graphics.

3: it’s FREE!

No longer are you putting out a white paper trying to get sales or customers to read about your latest and greatest. You’re entertaining and educating them in a style that’s easier for them to digest. And you’re not collecting an email or making them register to get it. It’s free and if they like what you are saying they will contact you.

It’s a softer marketing – it’s much like television shopping. In the mid-80s a lot of TV shopping channels popped up in the USA. By the late 90s, only two really survived and thrived, QVC and HSN. What made them do better than the competition? It’s the perfection of the soft sell. QVC hardly ever talks about “hurrying up” or “buy now before it’s too late.” They don’t have to, they gently tell their shoppers when the price “changes” and “what a good value it is,” and let the shopper decide when to call or click.

The same can be said about ebooks.

Looking for some good examples: David Meerman Scott has some I’d recommend, as does Cameron Chapman in a Mashable entry.

Until next time, Tim

More on New Marketing

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Very Cool WordPress for the iPhone

Well, this is coming to you from my iPhone. I just downloaded wordpress off the app store at iTunes and within a few moments I’m blogging from my phone. Very cool.

Anyone else out there doing this? This type of mobile blogging was a fantasy a year ago – the pace of technology amazes me and I follow it pretty closely.

Until next time, Tim

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Marketing in a New Age – David Meerman Scott’s Perspective

I had the pleasure of attending TS2 2008 here in Philadelphia today. The keynote speaker this morning was David Meerman Scott. His message to the attendees, mostly Event and Exhibit professionals, was clear. The old way of marketing is dying as people don’t care that you have the latest, greatest whatchamacallit. Social Media and viral marketing are clearly the way marketing is going. 99% of attendees had searched or researched a product through Google or a search engine, while 25% had used the yellow pages or TV or radio. The lines have been drawn.

David had a great example for those companies that don’t have the latest celebrity or glamorous product to promote. What’s more mundane than toilets, how about toilets for commercial or institutional use. Enter the CWS Cleanseat Universal, a self cleaning public toilet – what can you do with that as a product?

Check out this great viral video that David shared from CWS – you’ll be passing it onto friends, trust me – hilarious.

Now if that doesn’t get your company to work on doing some viral or social media nothing will. Very clever and thank you David for bringing it to our attention.

By the way, another interesting tidbit from David, the back button is the third most used button used on the Internet. Are you engaging your audience or customers enough that they aren’t hitting the back button? Let me know.

Until next time, Tim

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Uno’s Chicago Grill Makes the Most of Web Flub

A few posts back, I suggested Uno’s Chicago Grill, take the opportunity of an email sent to its customers by mistake to continue to build community. I hoped they would offer the affected customers something for their inconvenience. Well, they either heard me, saw this blog, or just used common sense. Yesterday, I received a $5.00 off coupon with a humorous email from Rick Hendrie, Head of Marketing at Unos.

The email read as follows:

There’s only one thing worse than throwing a party that no one attends, and that’s inviting folks to a party that doesn’t exist. This is exactly what happened recently with our email mistake.

We appreciate your understanding and as a token of our appreciation for your patronage and Insider’s Club membership, please accept an exclusive invitation to take $5 off your next visit with our compliments.

It’s great to see a corporation not take itself too seriously, have some fun with their flub and continue to use social media to build its customer base and loyalty program.

Well done, Uno’s, I’ll be in later this weekend to have dinner, with $5.00 off please… Do you have any stories of a company doing right by its customers or not doing the right thing, let me know?

Until next time, Tim

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Reports of the Death of Email Prove False – For Now

According to Harry Hoover whose Blog entry I found on Social Media Today. I have found that emails keep coming into my mailbox, but like the omni-present banner ad – is anyone paying attention anymore?

I realize this position is in contrast of my post a few days ago regarding companies marketing through email and calling it Social Media Marketing, but that was with a company I have a relationship with, and I think that’s key. The experience with the company, whether it’s ordering something online or ordering dinner at a local franchise, is still king. Good Customer Service is the foundation of success for any company – always has been always will be. Companies who are using technology such as email to cold call you are as annoying as pesky telemarketers.

What are your thoughts? Email is slowly dying out as an advertising venue for those trying to get there foot in your door, other technology will come of age that marketers will embrace as the next big thing, remember getting unsolicited faxes? I don’t even own a fax machine anymore, soon Twitter will be filled with albeit brief ads, they still will be annoying ads.

Until next time, Tim

Email: It’s Not Dead. It Says It’s Not Dead..

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Social Media Trends – Part 4 of 4

In this last part of this series on Social Media Trends, but I’m sure to continue, I’d like to point out some of the cool sites and people I had the pleasure of hearing about in my trip to NYC.

Social Media Research – Ryan Williams (a nice guy, whom I had the chance to speak with for a while on my trip), Tudor Williams of twisurveys.com have done some great research in how companies and those responsible for communication are using social media.

Sites recommended by Ryan and Tudor:
trendpedia.com (searching trends on the web)
forrester.com/groundswell (an traditional book, Groundswell, recommended numerous times to learn more about social media and its effects)
ning.com (set up your own social networking site)

Shel Holtz, ABC, the guru of communication technology was also at the conference. Of course he had a list of cool sites that communicators could be using to help themselves and their company.

SlideShare- the YouTube of PowerPoint presentations. One of those “why didn’t I think of that?” sites.
Stopblocking.org – a blog that talks about a lot of the same ideas I do here and with a theme of work/life balance, corporations trying to block employee access to social media sites. I recently answered a question on LinkedIn that dealt with irrational behavior in corporate world.

View Tim Ernst, ABC's profile on LinkedIn

Blocking access to the web was my answer and it drew a response from the question’s author, Ori Brafman, co-author of Sway. Seems this type of irrational behavior is evident everywhere in the corporate world where trust of one’s employees is behind the repressive act. It was something I heard about over and over again at the conference, communication leads being blocked from the Web by their IT departments to “increase productivity,” my question is what information outside your company isn’t on the web? Being handcuffed from accessing it isn’t helping anyone. What are your thoughts?

Other sites to check out:
Dopplr- if you travel a lot, this is the site to keep friends and colleaques up-to-date on your travels.
FriendFeed – collects all these social networking profiles into one neat little package.

What sites are you using and what do you find appealing or wrong with them? Let me know.

Until next time, Tim

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Social Media Trends – Part 1 of 4

This past week I attended the IABC (International Association of Business Communicators) International Conference in New York City. Three words sum up most of the sessions I attended – social media trends.

Aaron Uhrmacher from Text100 had a great session on Navigating the Social Media World. Some figures he put out there opened my eyes, but by the end of the conference I heard them again and again – the Corporate World is taking to social media very slowly.

Sacred Heart University Study from 1/2008 – 70% of Americans don’t believe “all or most” of media reporting. Yet, blogs are increasing being seen as the de facto news source.

2008 – Only 11% of US companies are using blogs.

Twitter use is growing rapidly – 145 characters – do we really need any more than that to say what we have to say?

Common Craft, LLC has some great online videos to explain social media to newbies.

According to Aaron a good Social Media Policy for a company should:

  • be transparent
  • be authentic
  • uses common sense
  • speak for yourself (no ghostwriting)
  • doesn’t share company secrets
  • asks for help

Over and over again, I was told to answer questions in a topic that you know something about on LinkedIn. It’s a great networking tip.

Aaron told us about utterz- mobile podcasting from your cellphone. Very cool. And he told us about summize, a google search feature for sites like Twitter.

Corporations can use the social media tools for good – Red Cross – Iowa Floods- established a blog, twitter account, and used utterz when the media could not get in to get the story out.

American Airlines – last summer when they stranded lots of people on their planes – established a crisis blog, but it wasn’t connected to American Airlines own site, was bare bones and horrible.

Well that’s it for this entry, as I download all that I learned at the conference I’ll share the highlights here. look for parts 2-4 coming soon. Do you have any social media trends that you are seeing?

Until next time, Tim


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The Wonderful World of Web 2.0 Presentation

Looking for the slides from The Wonderful World of Web 2.0 presentation that VP and Chief Digital Officer of the Brownstein Group, Adam Deringer, Senior Communication Specialist, Siemens, Karen Saydlowski, and Tim Ernst from RavenWood Creative presented for IABC Philadelphia?

wonderful_web2_01

siemens_blogging_guidelines

Look no further.

Please share your thoughts on the presentation here and I’ll be sure to pass them onto Adam and Karen. I thank Adam and Karen for helping me put this together and we thank IABC Philadelphia for hosting us.

Until next time, Tim


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Word of Mouth Works

A lot of my business comes by word of mouth. Someone hears from one of my clients on how pleased they are with RavenWood Creative’s work and voila I hear from another potential client. I guess that’s at the core of what WOMMA is all about, seems if there is a way of doing business, someone will find a way to make it their business. WOMMA or the Word of Mouth Marketing Association is using the Internet and social media to “standardize and define Word-of-mouth marketing and advertising.  It’s a neat concept, they define several sorts of marketing on the site and have a community that you can join to help spread the word about your company, but in the end you have to have a quality product and be of service to your customers.

Speaking of word or mouth, I heard about a unique company that through business is trying to better the situation in the Middle East. John Studer, and his company No Sweat Apparel, is a great example of of social entrepreneurialism. With the modest ambition of helping to solve the Middle East crisis, No Sweat Apparel manufactures organic cotton t-shirts in a factory in Palestine, at the heart of the Israeli-Palestinian crisis. Owned and operated by a Jew, organized under a Muslim union, and produced in a factory run by a Christian, the founders of No Sweat believe that mutually beneficial economic incentives are a key component to helping resolve the crisis in the Middle East. What’s more is that they are doing this in an eco-friendly way; the t-shirts they produce are environment-friendly organic cotton.

No Sweat Apparel has already received support from groups such as Jewish Voices, the American Jewish Committee, the Islamic Institute of Boston, and even the Israeli and Palestinian foreign ministries.

No Sweat has sold about 500 t-shirts so far, but with word of mouth hopefully many more. In this age of the power of the net, anything is possible. For more information about the company (or to order a t-shirt), visit their web site http://www.nosweatapparel.com

Oh, by the way, I heard about No Sweat from Ideablob, yet another cool idea that social media has made possible, but that will have to remain a topic for another day. Do you know of any company on the forefront of social change by just conducting business? Let me know, and I’ll give them a shout out here.

Until next time, Tim


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Blogging’s Effects on Media

The other morning I was lucky enough to catch Chris Loder, the head of the Media Relations team for Pfizer in NYC, he was speaking on Media Trends at an IABC Philadelphia event. His discussion centered around how the rules have changed in the media over the last two decades. 112 million bloggers, according to technorati, are the reason. Seems the established newspapers are even starting to cite blogs and other social media sites as sources for stories, not only in the pharmaceutical field, but as seen last week in the Gov. Spitzer story, as the New York Times linked to the governor’s alleged prostitute’s MySpace page.

Which leads to an interesting question, is it okay for the established media to be linking to blogs as sources? Chris also cited statistics that more than half of today’s journalists are “lurkers” (they look at blogs but don’t post) or have blogs of their own. As the number of newspapers drops from 1,697 in 1987 to 1,456 today (thanks, Chris for that stat, too), and the nightly news suffers and loses viewership – the web and blogs are filling the void to give people the “news.” Chris said he has to review hundreds of blogs related to the pharma industry each day - Cafe Pharma, Pharmagather, Pharmalot, and WSJ Health Blog- being some of the most influential – the fact that each of them links to others makes them stronger as a whole. But, there are countless blogs on any industry or activity you can think of – but should any Joe Schmo with a PC be deemed the next Walter Cronkite. When was the last time you saw a link form one newspaper site to another to read the content posted on the rival’s paper? It just doesn’t happen, but should it? Yet, on the blogosphere it is standard practice.

What are your thoughts on the subject, should bloggers been seen as credible sources, or is it a cop out for journalists to just “Google” their sources? What should companies be doing to address the bloggers out there, should they join in, make comments to set the record straight? How should they do it, anonymously or with truth and transparency? Lots of questions, let me know what you think?

Until next time, TimDigg!

Tags: Blogging · Communication · Social Media

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